Shoplifting:

Loss Prevention Risks and Liability

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Loss prevention officers are common place in most large retail outlets.  Their presence provides a needed level of deterrence to help ensure all products leaving the store are properly paid for.  According to information and statistics provided by the National Association for Shoplifting Prevention (NASP), a non-profit organization; www.shopliftingprevention.org, “more than $13 billion worth of goods are stolen from retailers each year.  That’s more than $35 million per day.   Shoplifting affects more than the offender. It overburdens the police and the courts, adds to a store’s security expenses, costs consumers more for goods, costs communities lost dollars in sales taxes and hurts children and families.”  Based on these two facts alone, most would agree that shoplifting is a problem for all of us.

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Shoplifting Investigations – Apprehensions

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Shoplifting Prevention Measures

Excellent customer service is the best way to help prevent shoplifting and various shoplifting methods.  Here are some examples to follow:

1.  Always observe the entrance to your department when stocking. Position yourself so you observe all customer entering or leaving your department.

2.  Greet all customer entering your department.  Make positive eye contact with all customers.  This sends a message to the customers that you know they are in your department.  If also lets the honest customers know that if they need help, they will get it.

3.  Maintain coverage in the front of your department.  If you leave, notify another associate so they can assist your customers.  By doing this, you are telling the customers that another associate is watching them.

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Shoplifting Investigations

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A shoplifter cannot be easily identified; sex, age, race, religion, personal appearance and even economic status will not help identify a shoplifter.  Shoplifting methods and tools used are limited only by the imagination of the shoplifter.  The shoplifter can be anyone.

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